How Volition AI Ltd handles personal information.

1. Who We Are

Volition AI Ltd is the controller for personal information processed through this website and related consultancy, training, certificate and contact workflows.

Company number: 16629688
Address: 4 Lake View Close, Telford, England, TF1 3GJ
Email: volitionai5@gmail.com

2. Personal Data We Collect

Depending on how you interact with us, we may collect:

• Contact details, including name, email address, company name and message content submitted through the contact form.
• Client and project information needed to discuss, scope, deliver and administer consultancy work.
• Certificate information, including recipient name, course name, instructor name, issue date, certificate number, public verification identifier, certificate status and related generated files.
• Technical information needed to operate and protect the website, such as request metadata, timestamps, IP-derived rate-limit information and security logs.
• Information you choose to provide in email, meetings, forms or other correspondence.

3. Why We Use Personal Data

We use personal information to:

• respond to enquiries and maintain business communications;
• assess, plan and deliver consultancy, research, development and training services;
• create, manage, download, revoke and verify certificates;
• administer accounts, security, audit records and website operations;
• comply with legal, accounting, tax and regulatory obligations;
• protect our legitimate business interests, systems and users.

4. Lawful Bases

We rely on one or more lawful bases under UK GDPR and, where applicable, EU GDPR:

• Contract: where processing is needed to take steps before entering into a contract or to perform a contract with you or your organisation.
• Legitimate interests: for responding to business enquiries, operating services, maintaining records, securing the website, and improving our professional services, where those interests are not overridden by your rights and freedoms.
• Legal obligation: where we must keep records or disclose information to comply with law.
• Consent: where we ask for and receive consent for a specific purpose. You may withdraw consent at any time.

5. Certificates and Public Verification

Certificate records may be visible to anyone who has the unique verification URL or QR code. The verification page may show the certificate recipient, course, issue date, instructor, certificate number and whether the certificate is valid or revoked.

We keep certificate records so that issued certificates can be verified and protected against misuse. If a certificate needs to be corrected or revoked, contact us using the email above.

6. Sharing Personal Data

We do not sell personal data. We may share personal information with trusted service providers who help us host, secure, maintain or deliver our services; professional advisers; client organisations involved in a relevant project or training activity; and authorities where required by law.

7. International Transfers

Some service providers may process data outside the UK or European Economic Area. Where this happens, we take reasonable steps to use appropriate safeguards, such as adequacy regulations, approved contractual protections or equivalent transfer mechanisms.

8. How Long We Keep Data

We keep personal data only for as long as needed for the purpose it was collected, including legal, accounting, audit, dispute-resolution and certificate-verification needs. Enquiry records are kept for as long as necessary to handle the enquiry and maintain appropriate business records. Certificate records may be retained for the life of the certificate verification service unless removal is required by law or agreed by Volition AI Ltd.

9. Security

We use technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse or alteration. No internet service can be guaranteed to be completely secure, but we aim to apply controls appropriate to the nature of the data and the risks involved.

10. Your Rights

Subject to legal conditions and exemptions, you may have rights to access your personal data, correct inaccurate data, request erasure, restrict processing, object to processing, request data portability, and withdraw consent where consent is the lawful basis.

To exercise these rights, contact us at volitionai5@gmail.com. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk or to another relevant supervisory authority.

11. Cookies and Similar Technologies

This website uses essential technologies needed for security, administration and form protection. If analytics or marketing cookies are introduced in future, this policy and any cookie controls will be updated as required.

12. Changes to This Policy

We may update this policy from time to time. The latest version will be published on this page with an updated date.